Dagmor

Dagmor turns recorded customer calls into a working review without making a centre replace its calling system. Teams can drop in calls and use the Call Log to find the original recording name, play the audio or read the transcript. They can set their own script or draft one from real calls, then have people check and change the findings. Agent Hero Scores, conduct and recording-coverage reports, trends and customers’ own words between survey answers all come together in clear reports. A team can use just the reports if that is all it needs. Rickie Doherty built Dagmor while running ContactCentre.ie because he wanted to know what was actually said, what staff did well and what the standard survey ticks missed. The public call-sampling calculator shows why a handful of listened calls can miss a recurring problem. The first campaign is free to try; after that, published pricing is €0.04 per recorded minute.